Position Description:
We are looking for Guest Services Officer.
The Guest Services Officer will be responsible for ‘Delivering the Wow’ while demonstrating exemplary problem resolution skills to our guests at all times. Actively listens and extends assistance in order to resolve all guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor. The Guest Services Officer must possess outstanding hospitality, focused customer service, strong communication and organizational skills and effective decision-making abilities. Maintaining a high level of professional appearance and demeanour at all times. Enhances department and company reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
Hiring Requirements:
·Minimum one-year experience in a customer contact position within the hotel field or related industry.
·Minimum one-year cash handling experience, and an understanding of US currency and exchange rates required.
·Proven customer service skills to interact appropriately with guests in a considerate, Professional and positive manner by showing concern and listening actively.
·Ability to communicate tactfully with guests, department heads and shipboard
Contracts are generally around 6 months onboard, with a 2 month (unpaid) vacation, with opportunities to return for further contracts.
Your accommodation and meals will be provided free of charge.
This is your chance to see new countries, meet and work with an international team and develop your career.
V. Group is the leading global maritime agency with a pool of 44,000 active seafarers and approximately 3,000 shore colleagues. We represent in excess of 300 global client businesses who have engaged our management services for around 1,000 vessels.
At V. Group, our ambition is straightforward - to drive the transformation of our industry and to be the leading global provider of marine crew supply/management services.
Our values comprise of ‘five C’s’: we Care, we Collaborate, we Challenge, we are Consistent, and we Commit and Deliver, these values are central to our business and remain embedded in to our service output.
We aim to be an industry leader, challenging the parameters of best practice and shaping the future of Marine Operations.
As a strictly compliant global leader in marine services, V. Group will not request any fees or compensation for our services from seafarers. Please be aware of any illegal recruitment services and crewing representatives attempting to act on our behalf.
