Why join Azamara?
Our global guests come to us for the destinations we visit and the cultural connections we make, but they return to Azamara for the unforgettable hospitality that our crew provides. Our staff-to-guest ratio is 1.7 staff to 2 guests, and this allows us to offer personal, hands-on and friendly service from the first point of contact to the end of the voyage. Our crew comes from every corner of the world, and are the men and women at the heart and soul of our brand.
This position reports to the Photo Manager, and oversees customer service, sales, administrative responsibilities and will be expected to cover absences of the Photo Manager.
Reporting directly to the Photo Manager, the Assistant Photo Manager is responsible for the day to day running of the department’s operations. The Assistant Photo Manager also assists the Photo Manager in developing and introducing new products and initiatives, ensuring consistent delivery of all Photo Department products and services and driving revenue and guest satisfaction in all department areas to achieve budgeted goals, with some involvement in day to day administration.
The Assistant Photo Manager is also expected to be able to cover the Photo Manager duties during absences.
This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards.
Reporting to the Photo Manager this role requires overseeing activities related to sales and customer service, and assisting with the running of daily operations, to ensure both revenue and guest satisfaction is maximized to exceed budgeted goals.
§ Ensure the Photo Gallery display is kept neat, organized and presentable at all time as per Standard Operating Procedures
§ Maintain sufficient retail and consumable supply inventories in the Photo Gallery always, accurately report inventory levels on a per cruise basis, complete Inventory paperwork for submission to corporate office, and handle all required inventory movements onboard
§ Follow retail planograms, merchandising practices and promotion initiatives in accordance with company procedures and using accurate pricing and marketing materials.
§ Work with the Photo Manager to develop an effective sales and promotion strategy each cruise.
§ Prepare and ensure execution of all advertising inserts, digital and printed signage and other promotional material in coordination with the overall sales and promotion strategy agreed with the Photo Manager
§ Follow up on any guest requests/customer service issues referred from shore-side
§ Conduct educational seminars for guests to promote Photo Department services and products
§ Take ownership of and handle effectively any guest requests (onboard or shore-side referrals), complaints and questions (photo department and general shipboard issues) at any time
§ Regularly review service procedures, and proactively find ways to improve service levels and prevent customer service issues from arising
§ Photograph any events as required
§ Protect all company inventory and equipment through proper handling and security procedures at all time.
§ Ensure departmental compliance to all hotel practices and shipboard policies by reporting to the department head any non-compliant practices
§ Maintain familiarity with the Safety and Quality Management System and all applicable shipboard and department Standard Operating Procedures, and ensure the adherence of all Photo Department operations to these standards
Leads with Passion, Drive and Energy
·Exhibits professional leadership presence, positive energy and motivation in all situations
Acts with Integrity
·Is a role model for others and serves as a positive ambassador of Azamara
·Must practice sound and prudent business sense and high professional ethics at all time
·Maintains guests’ and employee confidence and protects the organization’s reputation by keeping guest and company information confidential. Enhances department and company reputation by accepting ownership and accomplishing a diversity of requests while exploring opportunities to add value to job accomplishments
·Creates a climate of trust and mutual respect
§ Minimum 12 months of experience in Shipboard Photo Operations required.
§ Thorough knowledge of the Cruise Line’s environmental policy relating to Photo operations is essential.
§ Strong demonstrated knowledge and understanding of photographic exposure, composition and focus is essential. Must be able to use a modern Digital SLR camera, hot-shoe mounted flash and other professional equipment.
§ Ability to effectively deal with internal and external guests, some of whom will require high levels of discretion, patience, tact and diplomacy
§ Understanding of how to deliver excellent customer service including problem resolution and achievement of service quality goals
§ Applicant must have advanced computer literacy, knowledge of and experience using Microsoft Excel, Microsoft Word, Microsoft PowerPoint and Adobe Photoshop and be able to operate other advanced computer systems, touch-screen kiosks and perform basic computer troubleshooting procedures.
§ Must be able to work independently and function under pressure in a deadline oriented, fast paced environment for extended periods.
§ Must possess the skills of a mature self-starter, look for opportunities for continuous improvement in overall photo operations and ability to inspire and motivate
§ Must enjoy working with the public in a busy, active and sometimes noisy environment.
·Excellent ability to speak English clearly, distinctly and cordially
·Excellent ability to read and write English in order to understand and interpret written procedures and write operational procedures, policies and manuals. This includes the ability to give and receive instructions in written and verbal forms and to effectively and cordially present information and respond to questions from guests, supervisors and co-workers.
·While performing the duties of this job, the shipboard employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
·Extensive travel from ship to ship with varying accommodations and resting opportunities require good health. Active management of health through diet and exercise is a key for prolonged success in the position
·All shipboard employees must be physically able to participate in emergency lifesaving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. The employee must have the ability to lift and/or move up to 50 pounds
V. Group is the leading global maritime agency with a pool of 44,000 active seafarers and approximately 3,000 shore colleagues. We represent in excess of 300 global client businesses who have engaged our management services for around 1,000 vessels.
At V. Group, our ambition is straightforward - to drive the transformation of our industry and to be the leading global provider of marine crew supply/management services.
Our values comprise of ‘five C’s’: we Care, we Collaborate, we Challenge, we are Consistent, and we Commit and Deliver, these values are central to our business and remain embedded in to our service output.
We aim to be an industry leader, challenging the parameters of best practice and shaping the future of Marine Operations.
As a strictly compliant global leader in marine services, V. Group will not request any fees or compensation for our services from seafarers. Please be aware of any illegal recruitment services and crewing representatives attempting to act on our behalf.