Position Description:
Why join Azamara?
Our global guests come to us for the destinations we visit and the cultural connections we make, but they return to Azamara for the unforgettable hospitality that our crew provides. Our staff-to-guest ratio is 1.7 staff to 2 guests, and this allows us to offer personal, hands-on and friendly service from the first point of contact to the end of the voyage. Our crew comes from every corner of the world, and are the men and women at the heart and soul of our brand.
Join a boutique luxury line that guarantees a one-of-a-kind hospitality experience. Our Guest Relations team not only delivers excellent service but build everlasting relationships with our guest.
The Guest Relations Manager is responsible for providing consistent personalized services to our guests and effectively leading the Guest Relations operation in achieving total guest satisfaction. The main focus of the operation is to ensure Guest Relations is executing a culture of purposeful driven service.
The Guest Relations Manager possesses a passionate and energetic demeanor while demonstrating outstanding service recovery skills. The Guest Relations Manager role establishes and inspires a positive and productive work environment while ensuring both guest and employee satisfaction. The Guest Relations Manager will continuously improve the overall ratings and is held accountable for the guest relations experience.
The Guest Relations Manager will be further respected and regarded as one the senior leaders on each ship. Recognition, training, development, and performance driven results are paramount to the success of the operation. Leading by example, front of the house visibility, and fostering key relationships are imperative in delivering lasting and memorable guest interactions.
V. Group is the leading global maritime agency with a pool of 44,000 active seafarers and approximately 3,000 shore colleagues. We represent in excess of 300 global client businesses who have engaged our management services for around 1,000 vessels.
At V. Group, our ambition is straightforward - to drive the transformation of our industry and to be the leading global provider of marine crew supply/management services.
Our values comprise of ‘five C’s’: we Care, we Collaborate, we Challenge, we are Consistent, and we Commit and Deliver, these values are central to our business and remain embedded in to our service output.
We aim to be an industry leader, challenging the parameters of best practice and shaping the future of Marine Operations.
As a strictly compliant global leader in marine services, V. Group will not request any fees or compensation for our services from seafarers. Please be aware of any illegal recruitment services and crewing representatives attempting to act on our behalf.
