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Job Details

Customer Experience Graduate
  • Job ID: 1762
  • Position Type: Full-Time
  • Job Function: Graduates / Trainees
  • Workplace Type:
  • Division: TFG Group Marketing
  • Province: Western Cape
  • Location: Cape Town North
  • Suburb: Parow (Parow)

Position Description:

Are you passionate about the customer and representing their voice? Does the idea of designing an experience that’s memorable appeal to you? Our Customer Experience team is looking for an independent, dynamic, confident and driven Trainee who is keen to make an impact and add value across all brands within TFG.


Your key areas of responsibility will include, amongst others:

  • On-going research on customer experience trends, innovation and latest reports

  • Communication of relevant research to key stakeholders in the business

  • Training and co-facilitation of journey mapping and design sessions

  • Participation in customer experience projects, across brands and divisions within the group

  • Generation of insights for brands from data extracted from our Voice of Customer platform

  • Ad hoc analyses using VOC, as well as other data available, to tell a complete customer story

  • Connecting customer and employee data to drive deeper and richer insights into what impacts the customer experience

  • Ownership of a portfolio within VOC

  • Growth of our listening capability across multiple touchpoints

To qualify for this position you will need:

  • A B.Bus Sc (marketing) or similar qualification

  • Good planning and organisation skills

  • Great collaboration skills

  • Excellent communication skills (verbal & written)

  • Ability to influence and persuade

  • To be flexible and adaptable

  • Good analytical skills, with the ability to link data to valuable insights

  • Ability to work independently as well as within a team

  • Resilience and emotional maturity

  • Willingness to learn




Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act.