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Job Details

Client Services Director
  • Job ID: 7542
  • Employment Type: Full Time
  • Country: United Kingdom
  • State/Province: England
  • City: Manchester
  • Zip/Postal Code: M14ET
  • Job Category: Account Management
  • Internal Job Description:
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Overview

The primary purpose of the role is to be a partner to our clients and to deliver client service excellence by leading by example. In addition to  driving high levels of satisfaction and seeking out new business opportunities as the main senior point of contact.

Focus would be on ensuring smooth running of client services teams and accountability for meeting the business objectives of the clients both strategically and financially. Would be seen as a key ambassador for the company and it’s values.

Responsibilities
Client Services Management

•Apply a high level of scientific and commercial expertise gained through extensive knowledge and experience of the industry and agencies services to act as true partner to clients
•Ensure that the company’s overall revenue target is achieved
•Oversee and lead across the company in development of new commercial opportunities with new and existing clients
•Identify opportunities for business across the agencies family and participates in cross business pitches
•Provide support to SAD/AGD team on client discussions where appropriate

Product/task leadership & accountability

•Responsible for overseeing multiple account teams, including the establishment and maintenance of quality standards, cost efficiency and working practices
•Responsible for keeping abreast with key events in the industry
•Provide strategic direction to account team for large, more complex projects
•Provide assistance to other account teams when needed and shares expertise

Business Management

•Maintains strong relationships with client procurement teams.
•Overall responsibility for the strategic direction, growth and development, financial and resource management, and delivery across the account group teams
•Agency lead for strategic discussions and routine client/agency reviews, driving strategic and tactical planning of accounts internally and with clients, including organic growth. Driving alignment across client teams, ensuring appropriate servicing and delivery standards and providing internal leadership of accounts and teams.
•Agency lead on new business pitches and proposals/ leading on opportunities for growth with existing clients.
•Seek ways to ensure competitive advantage through the delivery of innovative and diverse range of projects
•Build a safe environment for innovation and risk taking
•Responsible for accurate input of all hours worked onto timesheets on a daily basis for self and teams
Team Orientation/Collaboration

•Provide leadership to the account team and other teams as required
•Manage career development of team members to ensure maximum productivity
•Ensures optimum level of resources to service client account and pre-empts any resourcing issues
•Promote company wide initiatives and acts as an ambassador for agency both internally and externally.
•Promote agencies best interests internally at all times and shares best practice, knowledge and ideas with other account teams.
•Providing constructive  and actionable feedback
•Foster and contribute to a vibrant and supportive culture environment within medical communications
•Pro actively contribute to Company  meetings

Job Requirements

•Degree Educated
•Good organizational and administration skills
•Strong communications skills
•Ability to work in a fast paced environment
•Strong attention to detail and good proof reading skills
•Solution focused – suggestion of ideas and recommendations where appropriate
•Able to lead a team effectively and manage upwards
•Demonstrates strong leadership skills
•Able to demonstrate influencing skills and abilities
•Good Financial & commercial acumen
•Knowledge of pharma regulations (ABPI)
•Ability to use Powerpoint, Microsoft Word and Microsoft Excel

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