Manager, Virtual Banking

Overview

  • 56591
  • Banking
  • Nigeria
  • Lagos
  • Lagos Island

Job Details

Test Division Summary

Job Purpose

  • To manage the Bank’s Virtual Banking proposition, execute the Bank’s VB strategy; ensuring that the different delivery channels are available and accessible to the target segment
  • To ensure that the proposition remains profitable through the entire life cycle and attain significant market dominance.

Key Responsibilities/Accountabilities

Stakeholder Management

  • Liaise with stakeholders at all levels within and outside the bank towards the successful implementation of the VB strategy
  • Liaise with all relevant stakeholders in ensuring the successful implementation of marketing, sales and activation plans,
  • Liaise regularly with branch staff, Agents and all stake holders channels to ensure smooth product sales and customer managemen


Product Strategic
  • Represent the business on all Virtual banking and Agent banking related matters at different forums within and beyond Stanbic IBTC Bank
  • Identify alliances and partnerships through which to increase brand visibility and grow the bank’s market share
Measures
  • Product performance – Achievement of customer acquisition, transaction volume and revenue budget.
  • Carry out periodic market survey to ascertain how competitor’s offering or market changes is impacting on the proposition

Strategy Implementation

  • Design initiatives, promos and market activations that will increase transactions and lead to increased brand visibility
  • Develop and maintain effective relationships with the external agent network to ensure customer acquisition and product adoption at agent locations and through other self- service channels (USSD & Mobile app).

Measures:

  • Strategy execution
  • Projects implemented timely and within budget
  • Stakeholder feedback
  • Adoption rate of the product and increase in transaction volumes on the Virtual Banking delivery channels

Effective Product Management

  • End to end management of the proposition liaising with stakeholders in ensuring all the offerings ( pensions, Mutual funds, insurance, loans,  etc) are readily available, suitable for the target market and that the transaction channels are available and seamlessly accessible
  • Develop MIS reports for portfolio analysis to assist management in decision making and optimisation of the proposition

Product Performance Management

  • Closely monitor performance, appraise market acceptance, use feedback to initiate modification or enhancements
  • Represent the business on all Virtual banking and Agent banking related matters at different forums within and beyond Stanbic IBTC Bank
  • Identify alliances and partnerships through which to increase brand visibility and grow the bank’s market share

 

Measures:

  • Product performance – Achievement of customer acquisition, transaction volume and revenue budget.

Effective Management of Financial, Risk and Regulatory Requirements

  • Ensure continued adherence to governance and compliance in line with regulatory and bank policy


People management


  • Builds a strong, professional, capable team that is able to engage across a wide range of stakeholders, both business and technical through highly ambiguous circumstances 
  • Provides direction, clarity and accountability to the team to deliver on business objectives
  • Responsible for inspiring, motivating, leading and managing the team
  • Responsible for the recruitment, development and retention of relevant skills in order to meet the business needs
  • Ensures the effective selection of staff by matching the skills and competencies to the requirements of the job.
  • Ensures skills assessments and competency-based training takes place as and when required
  • Builds organisational capabilities through evaluating likely future requirements and ensuring that individuals are provided with the best possible development opportunities in line with these
  • Creates an environment in which learning and development are emphasised and valued
  • Takes personal responsibility for coaching and mentoring others
  • Effectively delegates authority and responsibility, in line with business objectives, to ensure the empowerment, motivation and effectiveness of all direct and indirect reports
  • Promotes a culture where the values of the Bank are seen to be ‘alive’
  • Ensures the implementation of the leadership promise and employee  engagement programme
  • Encourages team members to express their views, resolves issues raised by the team, escalates issues if required, and provides feedback to teams on an ongoing basis.
  • Develops and maintains an open communication channel with direct reports and supports staff to foster greater co-operation and teamwork
  • Monitors and manages the performance and development of staff within the area. This includes regular one-on-one feedback sessions, conducting mid-year and final performance appraisals, as well as the moderation and relative distribution of all appraisals for the team
  • Drives the Talent Review Sessions and succession planning, in conjunction with Human Resources

Minimum Qualification and Experience

First Degree

Job Function: Personal and Business Banking

Job Family: Product Development

Years: 5-7 Years

Experience Description: 5-7 years’ general banking experience of which 4-5years should have been in a leadership role in Digital Banking; experience in research and development; strategy formulation and execution. 

PLEASE NOTE: All our recruitment and selection processes comply with applicable local laws and regulations. We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraudline on +27 800222050 or forward to TransactionFraudOpsSA@standardbank.co.za