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Lounge Host - Escape Lounge (Temporary)
Job ID #: 1506 Employment Type: Part-Time Temporary
Location: Stansted Minimum Salary: £11.29 per hour inclusive of shift allowance
Functional Area: Commerical Retail Maximum Salary: £12.15 per hour inclusive of shift allowance
Duration: 20 hour contracts
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We are currently seeking Lounge Hosts on an initial temporary 6 month contract to work 20 hours per week within our Escape Lounge Team at London Stansted.

Duties

To assist with the provision of the day to day lounge activities, working to a high quality standard ensuring  our customers experience excellent customer service.

To assist with the preparation and delivery of the food and beverage service

Provide a meet and greet service to users of the Lounge, dealing courteously and efficiently to ensure a world class level of customer service

 

Ensure Lounge facilities are maintained to a high standard and consistently presented in line with the Standards of Operations, carrying out the required Daily, Weekly and Monthly standards check.

 

Deal with and report on any discrepancies, together with recommendations for solution. Ensure accurate records are maintained of all Lounge customers including consolidators, direct bookings and airline customers. Maintain the database for all bookings.

 

Take monies (credit/debit cards and cash) for direct bookings on the day of travel and reconcile all monies taken.

 

Take monies for the food & beverage service as required accurately recording details, accepting payments, issuing change and correctly transferring monies and reports to Finance standards.

 

Prepare and serve alcoholic and non-alcoholic beverages in according to the product directions and in accordance with the alcohol licence.

 

Assist with clearing tables and guest areas and organising the lounge ensuring a high standard of hygiene in the preparation, service and guest areas.

 

Maintain stock levels, date and rotation and replenish food and beverage buffet service in the lounge.

 

To dispose of waste, including recycling, in the appropriate manner and if required to remove it to the designated location.

 

Liaise with subcontracted suppliers, Airline representatives, handling agents and booking agents to develop positive working relationships to ensure the efficient operation and development of the Lounge

 

Ensure appropriate additional guest services eg printing are available for customers.

To assist with loading/unloading the dishwasher, rotating stock, and keeping the kitchen and lounge areas clean and tidy.

 

Assist in one to one training of new staff, including subcontracted supplier staff, in order to uphold the high level of presentation, hospitality and service

 

Utilise in full, any technology or system communication and or data collection necessary to effectively undertake duties as an Lounge agent

 

Assist in any emergency evacuation from the Lounges as directed




A solid background in hospitality and service sectors

 

A team player with an absolute first class approach to customer service

 

Experienced in and with demonstrable examples of flexibility across long trading days

 

             Numerical and analytical skills to process and interrogate data

 

Computer literate on mainstream PC applications including Microsoft office

 

            Experience of working on own initiative, capable of building relationships

 

Must be a minimum of 18 years old to comply with our alcohol service policy.

 

             The hours of operation are 03.00am – 21.00 therefore, candidates must be flexible with shifts
 
             This role will be to start as soon as possible therefore, candidates with no or short notice periods preferred.

 

             Advert will close once sufficient applications are received.

 

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