Deliver a static or mobile customer service offering in all locations of the Terminal both landside and airside where there may be large volumes of passengers.
Provide a professional information service to all Terminal (Airport) users, via face to face, telephone, radio, tannoy or any other modes of communication.
Assist in emergency situations as directed by authorised members of the Management Team.
Attend any accidents occurring within the Terminals and to accurately report, investigate and make any recommendations for future prevention using the internal Rivo System.
Assist in monitoring the standards of the Terminal appearance and cleanliness by working with our service provider and undertaking regular Audits to ensure we meet our ASQ and NPS targets.
Proactively respond to customer feedback and to propose new opportunities to improve our Customer Service experience line with our ASQ and NPS targets.
Answering enquiries and input flight information via the Airport Systems along with ensuring passenger are accurately kept informed. Also working with all our service partners and our Customer Services Managers updated on any potential issues.
Assist with any Terminal issues (this list is not exhaustive) relating to queue management issues, Baggage system Failures, evacuations, Security issues act.
Undertake First Aid Training and be a first aid responder to MAG colleagues.