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Customer Services Ambassador (part time nights)
Job ID #: 1412 Employment Type: Part-Time Permanent
Location: Manchester Minimum Salary:
Functional Area: Customer Service Maximum Salary: £9.06 plus 17.5% shift allowance
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Deliver a static or mobile customer service offering in all locations of the Terminal both landside and airside where there may be large volumes of passengers.

Provide a professional information service to all Terminal (Airport) users, via face  to face, telephone, radio, tannoy or any other modes of communication.

Assist in emergency situations as directed by authorised members of the Management Team.

Attend any accidents occurring within the Terminals and to accurately report, investigate and make any recommendations for future prevention using the internal Rivo System.

Assist in monitoring the standards of the Terminal appearance and cleanliness by working with our service provider and undertaking regular Audits to ensure we meet our ASQ and NPS targets.

Proactively respond to customer feedback and to propose new opportunities to improve our Customer Service experience line with our ASQ and NPS targets.

Answering enquiries and input flight information via the Airport Systems along with ensuring passenger are accurately kept informed. Also working with all our service partners and our Customer Services Managers updated on any potential issues.

Assist with any Terminal issues (this list is not exhaustive) relating to queue management issues, Baggage system Failures, evacuations, Security issues act.

Undertake First Aid Training and be a first aid responder to MAG colleagues.

Candidates must be available to start on 4th September to commence training.

Previous experience of working within a Customer Service face to face function

Excellent verbal communication skills and able to articulate instructions in a clear concise manner

Strong influencing skills and the ability to persuade, organise and direct people in a friendly informative manner

Ability to work effectively whilst under pressure

Ability to deal with adversity

A passion for service quality for our customers

Computer Literate

Strong Team Player

Contracts - we offer Part Time Permanent Contracts (Night Shifts Only)
Part Time Nights (average 20 hours per week) - shift lengths of 4/5 hours, typical shifts include 23:00-03:00; 00:00-04:00

Salary - £9.06 per hour plus 17.5% shift alowance = £10.65 per hour

Application Process - please upload a recent CV along with a cover letter providing details of how meet the criteria for this role
Advert will close once sufficient applications have been received.

Assessments for shortlisted candidates will take place on Thursday 15th June 2017.

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