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Airport Ambassador (Security)
Job ID #: 1478 Employment Type: Part-Time Permanent
Location: Manchester Minimum Salary:
Functional Area: Customer Service Maximum Salary: £9.90 per hour inclusive of shift allowance
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Are you a people person with a passion for delivering great service? Do you have a flexible approach to working hours?

Fancy a rewarding career ensuring the safety of our customers as they travel through the Airport?

Join the Security Team with the biggest Airport Operator in the UK and enjoy a wealth of benefits and development opportunities.

As a business we continue to grow and currently undergoing a £1billion 10 year investment programme that will transform our Terminals here at Manchester Airport, so this is truly a great time to join us.

In this exciting role you will get involved in;

Hosting the entrance to security central search areas, effectively preparing passengers for presentation at the boarding card readers and x-rays.
Effectively tray loading the x-rays, ensuring passenger’s items are presented correctly for x-ray screening and passengers are profiled for items to be screened by x-ray to reduce the number of rejected trays.
Dealing with queue management in and around the central search areas and prioritise any passengers whose flights may be departing within a short period of time.

Ensuring that flow remains compliant with security regulation.
Providing professional, timely and accurate information to our customers. 

Ensuring that all specified service standards are maintained and that passengers receive excellent customer service as they move through the Terminals security process in a safe and efficient manner.

We offer a Part Time Permanent annualised hours contract which means you are paid for 20 hours a week, however, at peak times you may be required to work additional hours or at quieter times you may be required to work less than 20 hours a week - This does not affect your salary which is paid consistently at 20 hours per week.

You will need to be flexible to work on a 24/7 operation which will include early morning starts, weekends, bank holidays.  Some night shift working may also apply. 
The rate of pay is £9.90 per hour (this includes shift allowance). Please note - this is paid and shown on payslips as an annual salary.
In addition you will receive the following great benefits:

Opportunity for enhanced/additional hours subject to business requirements (paid accordingly)

Paid meal breaks

Double time for bank holidays worked

Development - we are committed to providing development opportunities to our colleagues.  This could be in the form of a move in roster/hours i.e part time/full time core patterns or opportunities to develop to the next level within the Security/Customer Services Department i.e Airport Security Officer or Security Performance Lead.  This is in addition to access to roles across all M.A.G business areas. 

Previous experience in a face to face customer service role is essential with a passion for providing first class service

Excellent dress code and personal presentation

Ability to assess a situation and deal appropriately to improve or diffuse accordingly

Excellent time keeping and work ethic required

Ability to work unsupervised

Flexible approach to working hours

As a M.A.G employee you will also benefit from following:

- Annual bonus scheme
- M.A.G Rewards scheme
- On-site nursery
- Pension scheme
- Free Airport parking for both work and leisure
- Tram and Rail discounts
- Employee Assistance Programme
- Tax Free Shopping 
Interested?  Apply online at the earliest opportunity - advert will close once suffcient applications have been received.

Previous unsuccessful candidates are not eligible to apply.

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