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Job Details

Manager Inhouse Sales and Customer Service
  • Job ID: 2144
  • Contract Type: Full Time
  • Contract Duration: Permanent
  • Location: Tokyo, Japan
  • Travel Required: Occasional travel
  • Shift Work: Yes

Task Responsibilities:

Sales Channel Management

  • By monitoring the quoting and booking activity via the internal (LEAP), the customer portal and the customer API channels utilizing the provided tooling (Cockpits)
  • By promoting the digital sales channels and liaising the customer needs with Digital Sales
  • By implementing the Inhouse Sales work process 
  • By liaising irregularities and fluctuations in activity with the Country Manager as well as the Team
  • By proposing improvements to the activities with the Sales Managers and Country Managers
  • By reporting non-market reflective pricing on any of those channels

Team Management

  • By setting competitive KPI’s for the Team and structurally reviewing them
  • By daily briefings on the actions for the day (short-term pro-active hunting)
  • By liaising the ad hoc sales strategy and regularly adjusting them
  • By consistently developing the team’s knowledge in the utilization of data analytics in their daily work
  • By monitoring booking and booking updates processes
  • By understanding the work processes and continuously strive for improvement
  • By promoting the Cargolux’s values and role modelling them
  • By safeguarding the company’s assets and ensuring all CV procedures are adhered to
  • By training the staff and managing the administrative tasks
  • By assisting the department head on training and administrative tasks.


Cross divisional collaboration

  • By building bridges with other departments to improve communication
  • By holding regular meetings with Sales Management to share ideas, strategies, and customer behaviours
  • By keeping close liaison with accounting to ensure proper invoicing and addressment of potential challenges
  • By being a contact person for all questions regarding freight transport
  • By liaising regularly with the Route Management Team concerning short-term pro-active sales, weaknesses and strengths in Cargolux’s network and providing feedback on market dynamics and requirements

Customer Service Excellence

  • By monitoring timely delivery of quote options to Cargolux’s customers in a professional manner
  • By following up on customer inquiries and resolving potential escalations
  • By ensuring a pro-active approach to short-term sales hunting
  • By re-directing customers to the right sales channels to strive for optimal team efficiency and the promotion of digital bookings




Essential Requirements For The Position:

  • Solid knowledge and experience in air cargo business
  • Fluent in Japanese and good in English, both verbally and in writing
  • Energetic, pro-activeness, commercial drive and a team-working spirit are essential
  • Good communication & interpersonal skills
  • Willing to work under pressure in a fast-paced
  • Proficient in MS applications, including Word and Excel

Working Conditions:

  • Job is located in Tokyo, Narita