Job Details

Task Responsibilities:

• Arrange and confirm travel bookings for internal travellers and external guests including flight, hotel, rental car, train
• Provide travel offers and assist with travel arrangements to ensure cost efficiency and travel policy compliance
• Manage queries and amend travel change requests
• Manage Cargolux aircraft bookings/seats for business and vacation purposes
• Support Cargolux staff with private travel questions and bookings
• Communicate by phone and email with internal stakeholders and external suppliers
• Handle ad-hoc issues related to reservations and crew complaints
• Follow up on invoices, payments and refunds
• Reconciiliation of credit card statements and travel expense reports
• Cover all worldwide ad-hoc requests during the Global Travel Office closing times
• Be responsible for minor operational and non-operational projects and individual tasks
• Other duties as assigned by Management in line with the development of the Global Travel Office

Essential Requirements For The Position:

• Work experience in a Travel Agency, Travel Management Company or Airline Industry
• Relating openly and comfortably with diverse groups of people and cultures
• Anticipating and balancing the needs of multiple stakeholders
• Feeling comfortable to work in a team as well as autonomously
• Have very good communication skills
• Demonstrated ability to work independently and to take initiatives
• Be able to identify problems and propose solutions
• Fluency in written and spoken English, other languages are a distinct advantage
• Proficiency in Microsoft Office (PowerPoint, Word, Excel, Outlook, Teams)
• Amadeus and AIMS experience will be considered as a definite advantage

Working Conditions:

• Position based in Luxembourg
• Full-Time position
• A Certificate of good conduct (Casier judiciaire, Polizeiliches Führungszeugnis) will be required in case of positive selection