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Job Details

Agent Material Service Desk
  • Job ID: 2551
  • Contract Type: Full Time
  • Contract Duration: Permanent
  • Location: Luxembourg, Luxembourg
  • Travel Required: No
  • Shift Work: Yes


Task Responsibilities:

  • Accomplish the various tasks related to the service level agreements contracted by Cargolux, such as material transactions in support of the GATS SA: 
  • Process cutstomer orders such as component Exchange orders, repair orders, purchase orders, warrantly claims.
  • Follow-up on open orders.
  • File and archive closed orders.
  • Assist in quotation evaluation and approval.
  • Organize transfer of parts to correct location and maintain proper stock level.
  • Attend review meetingsAnswer customer requests.
  • Assist in preparation for various weekly meeting reports.

Essential Requirements For The Position:

  • Minimum secondary education (Commercial or Technique)
  • Willing to do shift work 24/7
  • Advanced knowledge of MS Office (Word, PowerPoint, Outlook, especially in Excel)
  • Fluency in English, written & spoken, any other language will be considered as an advantage
  • Team spirit and good communication skills

Working Conditions:

  • The position demands a regular and full-time presence.
  • Vacation and other absences should be planned in a way that they do not conflict with service requirements.
  • The position holder is based in Luxembourg.
  • Occasional travel may be required.
  • Flexibility may be needed with working hours depending on the urgency of the matter.
  • Shift work may be required.
  • A Certificate of good conduct (Casier judiciaire, Polizeiliches Führungszeugnis) will be required in case of positive selection.