Job Details

Task Responsibilities:

• Arrange and confirm travel bookings for internal travelers and external guests including flight, hotel, ground transportation, train
• Provide travel offers and assist with travel arrangements to ensure cost efficiency
• Manage queries and amend travel change requests
• Communicate by phone and email with internal stakeholders and external suppliers
• Perform daily crew member flight, ground transportation and hotel reservations
• Handle ad-hoc issues related to reservations and crew complaints
• Audit hotel and ground transportation invoices
• Complete monthly credit card statements reconciliation
• Cover all worldwide ad-hoc requests during other Travel Offices closing times
• Other duties as assigned by Management

Essential Requirements For The Position:

• Work experience in a Travel Agency, Travel Management Company, Airline or Hospitality Industry
• Relating openly and comfortably with diverse groups of people and cultures
• Anticipating and balancing the needs of multiple stakeholders
• Feeling comfortable to work in a team as well as autonomously
• Have very good communication skills
• Demonstrated ability to work independently and to take initiatives
• Be able to identify problems and propose solutions
• Fluency in written and spoken English, other languages (Spanish, Portuguese, French or German) are a distinct advantage
• Proficiency in Microsoft Office (PowerPoint, Word, Excel, Outlook, Teams)
• Amadeus GDS experience will be considered as a definite advantage

Working Conditions:

• It is a full-time position based in Hong Kong.
• Vacation and other absences should be planned in a way so as to avoid conflicting with service and business requirements.
• Work on a shift basis. Flexibility may be needed with working hours.