• This position supports day-to-day client communication, job tracking, and coordination between sales, contracts management, and finance to ensure high-quality service delivery and client satisfaction required of the MPS team
• To undertake all operational and administrative duties required to organize and carry out the responsibilities required of the MPS team.  These duties include, but are not limited to:
• Administer and record-keeping all aspects of MPS contracts and machines in field for quick, efficient and accurate data.
• Initiate the MPS pricing and Finance costing sheet

Hva vi tilbyr?

I Canon får du støtten og oppmuntringen du trenger for å lykkes, fra kollegaer som deler dine ambisjoner. Vi vil investere i din faglige utvikling for å hjelpe deg med å lære og utvikle deg. Du vil få en leder som gir deg frihet til å prøve nye ting, og bli en del av et team der kunnskap deles åpent.

Hos Canon har vi en klar visjon: Å være forpliktet til å skape en mer inkluderende og likeverdig kultur der medarbeiderne blir verdsatt og kan trives personlig og profesjonelt.

Canon har også en sterk forpliktelse til bærekraft som bygger på vår Kyosei-filosofi om å leve og arbeide sammen for felles gode, og med fokus på å redusere vår miljøpåvirkning og skape muligheter til å gi positive sosiale bidrag til samfunnet.

• Preparation of review decks for all MPS accounts for all three Ops (700+ accounts across DORGS)with the required time scale covering volume utilization, service calls, SLA KPIs, machine utilization etc.)
• MPS Ad-hoc Reporting – Internal & external – To deliver accurate and timely reports facilitating the sales team or the client required to manage their accounts and work on contracts renewals
• Liaise with internal departments (e.g., billing, operations, IT) to facilitate client requests and troubleshoot issues.
• Identify gaps in our processes that benefit the organization and improve client experience
• Support Sales team with all data, reports and analysis required to manage their accounts and work on contracts renewals. 
• Ensure services are delivered in line with the contract terms, that SLA's deliverables are met. 

Hva vi forventer av deg

• Education: Bachelor’s degree preferred, or equivalent work experience in a client-facing or production coordination role.
• Experience: 2+ years in the print industry, preferably in customer service, account coordination, or production.
• Strong knowledge of print production processes, terminology, and timelines.
• Excellent organizational, multitasking, and time-management skills.
• Proficient in Microsoft Office and familiar with Power BI and CRM software
• Strong verbal and written communication skills.
• Attention to detail and a proactive, service-oriented mindset.

Du vil trenge

 

• Strong commercial orientation with broad business understanding & skills, equipped with a sharp intellect to focus on key issues with an attention to detail & accuracy of information  
• Flexible to new situations & challenge
• Able to work on own initiative and in a team environment
• Ability to meet deadlines and prioritize workload effectively
• Flexibility to adapt to the changing demands of the role
• A high level of accuracy to provide relevant/timely information to staff.
• The ability to get good results whilst working under pressure.

I Canon er vi opptatt av mangfold, likeverd og inkludering, og vi verdsetter og etterstreber annerledeshet da det bidrar til kreativitet, innovasjon og trivsel på arbeidsplassen. Relevant kompetanse er alltid avgjørende, og kvalifiserte kandidater uansett alder, kjønn, kjønns-identitet/uttrykk, seksuell orientering, religion, funksjonsevne, etnisk bakgrunn og livserfaring oppfordres til å søke jobb hos oss. 

Living and working together for the common good.