• This position supports day-to-day client communication, job tracking, and coordination between sales, contracts management, and finance to ensure high-quality service delivery and client satisfaction required of the MPS team
• To undertake all operational and administrative duties required to organize and carry out the responsibilities required of the MPS team.  These duties include, but are not limited to:
• Administer and record-keeping all aspects of MPS contracts and machines in field for quick, efficient and accurate data.
• Initiate the MPS pricing and Finance costing sheet

¿Qué ofrecemos?

En Canon obtendrás el apoyo y el estímulo que necesitas para crecer gracias a personas que comparten tu ambición. Invertiremos en tu desarrollo profesional para ayudarte en tu aprendizaje y progreso. Encontrarás líderes que te dan la libertad para explorar nuevos retos, y equipos donde se comparte abiertamente el conocimiento.

En Canon tenemos una visión clara: compromiso para crear una cultura más inclusiva y equitativa en la que los empleados sean valorados y puedan prosperar personal y profesionalmente.

Canon también tiene un fuerte compromiso con la sostenibilidad, que se engloba en nuestra filosofía Kyosei de vivir y trabajar juntos por el bien común, centrada en reducir nuestro impacto medioambiental y crear oportunidades para hacer una contribución social positiva.
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• Preparation of review decks for all MPS accounts for all three Ops (700+ accounts across DORGS)with the required time scale covering volume utilization, service calls, SLA KPIs, machine utilization etc.)
• MPS Ad-hoc Reporting – Internal & external – To deliver accurate and timely reports facilitating the sales team or the client required to manage their accounts and work on contracts renewals
• Liaise with internal departments (e.g., billing, operations, IT) to facilitate client requests and troubleshoot issues.
• Identify gaps in our processes that benefit the organization and improve client experience
• Support Sales team with all data, reports and analysis required to manage their accounts and work on contracts renewals. 
• Ensure services are delivered in line with the contract terms, that SLA's deliverables are met. 

¿Qué buscamos?

• Education: Bachelor’s degree preferred, or equivalent work experience in a client-facing or production coordination role.
• Experience: 2+ years in the print industry, preferably in customer service, account coordination, or production.
• Strong knowledge of print production processes, terminology, and timelines.
• Excellent organizational, multitasking, and time-management skills.
• Proficient in Microsoft Office and familiar with Power BI and CRM software
• Strong verbal and written communication skills.
• Attention to detail and a proactive, service-oriented mindset.

Qué necesitarás

 

• Strong commercial orientation with broad business understanding & skills, equipped with a sharp intellect to focus on key issues with an attention to detail & accuracy of information  
• Flexible to new situations & challenge
• Able to work on own initiative and in a team environment
• Ability to meet deadlines and prioritize workload effectively
• Flexibility to adapt to the changing demands of the role
• A high level of accuracy to provide relevant/timely information to staff.
• The ability to get good results whilst working under pressure.

Canon enriquece las vidas y los negocios a través de increíbles y diferentes perspectivas. Tú puedes jugar un papel fundamental construyendo el futuro de una compañía ambiciosa donde las personas hacemos grandes avances juntos. Puedes esperar y conseguir cosas excepcionales, con la compañía líder en imagen.

Living and working together for the common good.