As a Fleet Coordinator, you will supervise Managed Print Services (MPS) sites to assure compliance with signed agreements, assist Client Service Supervisor to update customers’ files, in addition to inventory management per site.

 

What we give

With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

At Canon we have a clear vision: to be committed to creating a more inclusive and equitable culture where employees are valued and can thrive personally and professionally.

Canon also has a strong commitment to sustainability, encompassed by our Kyosei philosophy of living and working together for the common good, focused on reducing our environmental impact and creating opportunities to make positive social contribution.

• Responsible for monthly meter reading collection, consolidation, and submission of client sites.
• Perform periodically MPS site visits, to monitor service delivery and assure compliance with contract terms and service level agreements.
• Conduct check on cleanness and general condition of all machines and surroundings during site visits.
• Assist Projects team during projects implementations, by performing change management activities and conducting end users’ trainings and go lives.
• Monitor usage rates and consumption, to have optimum replenishment level on timely basis.
• Process consumables orders and maintain consumables stock and Inventory Report.
• Including Proactive monitoring of Toner through E-maintenance or IWMC
• Deployment of IWMC when E-maintenance is not possible
• Fully understand the customer requirements to support them.
• Monitor overall customer satisfaction.
• Handle escalations if needed and further escalate if required.
• Log service calls with Canon Helpdesk, if required and follow up on any pending issues.
• Provide pleasant, courteous, and professional customer handling relations.
• Professional communications with customer.
• Professional response in handling customer’s queries
• Comply with all customer’s security rules and regulations

What we ask

• Engineering Degree or Diploma (electronics, mechanics and software) preferred
• Relevant experience in the service industry
• Experience in understanding and following health and safety guidelines
• Good customer handling and communication skills. Able to take customer instruction.
• Team player that focuses on optimizing the team output
• Good commercial insight and business acumen
• Awareness to represent Canon as a company always (behavior, communication, and presentation / appearance)

You will need

• Able to work on own initiative and in a team environment.
• The ability to ‘think outside the box’ for when solving problems – innovative.
• A high level of accuracy to provide relevant/timely information
• The ability to get good results whilst working under pressure
• Diplomacy and good communication skills

Canon is an equal opportunity employer. Canon recruits, employs, trains, compensates and promotes regardless of race, religion, national origin, sex, disability, age, veteran status or other protected status as required by law.