Canon is the world’s best imaging company and a leading global brand – driven to enrich people’s lives and businesses with innovative products and smart digital solutions. We are an international company that values diversity & inclusion by being respectful, seeing the world as others do and transforming it for the better. We strive to create a diverse and empowered workforce that reflects all the communities we serve.

Role and Department

Canon EMEA is looking for an Order Management Coordinator to join our Order Management team. In this role, you will be responsible for management of all incoming orders & requests and for providing order management support to small-to-medium business customers across Europe. This position is well suited for someone who is looking to advance their career in Order Management. You will work closely with internal and external stakeholders to manage relationships.

What we give

With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

At Canon we have a clear vision: to be committed to creating a more inclusive and equitable culture where employees are valued and can thrive personally and professionally.

Canon also has a strong commitment to sustainability, encompassed by our Kyosei philosophy of living and working together for the common good, focused on reducing our environmental impact and creating opportunities to make positive social contribution.

As an Order Management Coordinator, you will be responsible for:

• Manage orders, queries and claims from order entry through to delivery shipment of product to customer respecting Service Level Agreements (SLA);
• Support multi-location customers with multiple services at each location;
• Interfacing with various levels of sales, operations and other functional groups to ensure orders flow appropriately;
• Communicating business requirements with all stakeholders effectively;
• Highlight and develop on areas for potential improvement. Deliver insights and challenge all aspects of Customer Fulfillment to identify and capture efficiency and process improvement opportunities.

What we ask

For this role, the profile we are looking for is someone with:

• Customer focused and with drive for results;
• High standard for accuracy and self organized
• Analytical skills and able to create insights;
• Ability to work within a team and independently;
• Good verbal and written communication skills;
• Spanish and Portuguese required.

You will need

We’re looking for a customer-focused, business and result driven, insightful all-star who enjoys communicating with others and finding solutions to problems.

Further Information

In addition to a competitive salary, you will be eligible for the following benefits in this role:
- Performance-based bonus of 12,5%
- 31 days holiday per year
- Pension plan
- Bicycle plan
- Full coverage of your public transport costs and partially car costs

Canon champions hybrid working with and a flexible working policy. You will be part of an energetic and innovative environment with more than 50 different nationalities! Lastly you’ll find that Canon encourages continuous Learning and Development with a wide range of resources and support available on demand.

Does this seem like a great fit for your career expectations? We're excited to hear from you! Even if you don't meet all the qualifications we still encourage you to apply.

Job family: Operations-Customer Fulfillment
Grade: 10

#LI-Hybrid

Canon is an equal opportunity employer. Canon recruits, employs, trains, compensates and promotes regardless of race, religion, national origin, sex, disability, age, veteran status or other protected status as required by law.