Canon UK is looking for talented people to join us at an exciting time for our business, as we enter into a period of accelerated growth and development. Do you have the skills and aptitude we’re looking for? Are you looking for a new challenge? Do you want to work for an organisation that values your contribution and rewards you accordingly? If the answer is yes, please read on…

This role will be responsible for supervising and supporting the development of the on-site Canon team.  The successful candidate will take the lead to manage a best in class operation, representing Canon onsite at a prestigious customers premises in London.

The Team Leader must build and maintain strong relationships with customer stakeholders and Canon colleagues to drive continuous improvement of the service, in order to meet the company and departmental objectives.

 

What we give

With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

At Canon we have a clear vision: to be committed to creating a more inclusive and equitable culture where employees are valued and can thrive personally and professionally.

Canon also has a strong commitment to sustainability, encompassed by our Kyosei philosophy of living and working together for the common good, focused on reducing our environmental impact and creating opportunities to make positive social contribution.

• Pay – Competitive salaries that are regularly benchmarked against similar roles and reviewed annually.
• Learning & Development – As a Company that encourages continuous learning you will always have resources and support available.
• Work & Home Life Balance – We support with a minimum of 25 days holiday per year, holiday purchase and a flexible working policy.
• Diversity – We are an organisation that delivers on a global scale, striving to create a diverse and empowered workforce that reflects the communities we serve.
• Health & Wellbeing – Private healthcare, an Employee Assistance Programme, partnership with Mental Health First Aid UK with a network of mental health champions and discounted rates to Nuffield Health Gym.
• Employee discount – Up to 38% off products from our Canon store.
• Some other Benefits – Generous Pension, Canon Awards, Discount cards, Cycle to Work scheme, Season ticket loans and charity volunteer days.

What we ask

You will:

• Manage the team, ensuring there is sufficient cover to provide the required service at all times with the appropriate range of skills and knowledge.
• Assist, coach and develop the onsite team to ensure retention and development of skills relating to the ‘product’, customer handling skills and communication skills. This will include regular assessment of the team, and onwards liaison with your manager.
• Maintain a professional relationship with clients including attending regular meetings to review and, where appropriate, improve the service.
• Maintain personal knowledge and expertise by continuing to carry out operative activity following the recognised policies and working practices and standards of performance.
• Assist with the motivation and achievement of the key targets set for the team. Monitor and manage the team to ensure achievement of targets set and an effective helpdesk.
• Assist with the review and analysis of all relevant data and statistics. Consider any improvements or changes required to the process to improve the results.
• Follow the management systems framework to ensure robust and consistent approaches across site for all certifications/standards. Ensure that ISO accreditation and/or governance requirements are maintained.
• Ensure that technical issues are escalated using the appropriate process.
• Consider and ‘test’ different methods of service delivery and ensure complete and effective implementation where required.

You will need

As the Document Services Team Leader, you will possess the following skills and expertise:

Must be Experienced in:

• Both the Management and hands on delivery of high value Digital Print, Mail & Courier, and Managed Printer solutions
• Customer and stakeholder engagement
• The delivery of contractual Service Level Agreements (SLAs)
• Understanding of data and information management
• People management
• Strong communication and coaching
• Local Project Management / Delivery and Change Management
• Risk Management particularly in a GDPR Data Privacy environment
• Customer Engagement

Performance Measures:

• SLA achievement – includes processes, escalations and call clear rate.
• Budgetary control of all allocated cost
• Effective communication
• KPI measurement of activities
• Incident Management
• Customer satisfaction
• Business Assurance Self-Assessment

Competencies:

• Focus on the Customer
• Apply High Standards of Accuracy
• Drive for Results
• Act as a Team Player
• Communicate Effectively
• Coach and Develop Others
  

Further Information

Salary – £33,453 to £35,312

Location – London EC2N.   5 min walk from Bank, Moorgate and Liverpool Street Stations.

Closing date - Please apply as soon as possible

No agencies please

Canon is an equal opportunity employer. Canon recruits, employs, trains, compensates and promotes regardless of race, religion, national origin, sex, disability, age, veteran status or other protected status as required by law.