We have an exciting role within Canon EMEA as a Content Coordinator to join our customer service team on a 1-year fixed term contract role to create compelling content to support our customers in their journey. The content you create will also strengthen our teams capabilities to provide world class customer service.

What we give

With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

At Canon we have a clear vision: to be committed to creating a more inclusive and equitable culture where employees are valued and can thrive personally and professionally.

Canon also has a strong commitment to sustainability, encompassed by our Kyosei philosophy of living and working together for the common good, focused on reducing our environmental impact and creating opportunities to make positive social contribution.

Here are some of the benefits we offer at Canon to support our employee’s wellbeing:
Salary: £26,300 - £31,000 dependent on experience plus a 10% annual bonus.

• Annual Bonus and annual pay review
• Hybrid working - 3 days in the office and 2 days from home.
• Minimum of 25 days of personal holiday per year with up to 5 days of available holiday purchase
• Generous Pension Scheme
• Private Healthcare and wider medical plan
• Up to 38% Discount on Canon products
• Flexible benefits policy
• Free parking on site
• Excellent Subsidized restaurant
• Costa Coffee on site too - Coffee is only £1!
• Discounted rates at Nuffield Health Gym
• Partnership with Mental Health First Aid UK with a network of mental health champions
• Great transport links- Elizabeth Line and Stockley Park low-cost Shuttle Bus
• Learning & Development Opportunities

What we ask

 As our dedicated Content Coordinator – EMEA Customer Services, you will support our team with the following:

• Content Creation – Creation of content to enhance our customers self help capability and to enhance our service organisations operational efficiency.
• Content Management – Our customers require the latest version of all content which is delivered through the regular update, removal and translation of different types of content.
• Relationship Management – With stakeholders situated across many different countries maintaining positive relationships is key to ensuring the successful delivery of all support content.
• SLA Management – Ensuring content is live within agreed timelines is essential in keeping our customers up to date and that our customer satisfaction levels remain high.

You will need

Languages:

• English written and oral.
• Must be able to independently write customer facing content.
• Additional European languages are an advantage.

Profile & Personal Qualities:

• You will have excellent attention to detail, high levels of accuracy, the ability to manage multiple tasks at once and an innovative mindset.
• Working knowledge and experience of Microsoft Office tools, content management systems, Knowledge management systems, and/or Jira are a definite advantage.
• You are a true team player who is committed to taking on challenges and who is passionate about achieving the desired results.
• We love innovation and bold thinking in our Customer Services team, encouraging you to always try new ways of achieving our goals, we give you the room to grow, explore and kick start your career in Canon.

 

Key competencies for the role are:

• Attention to detail
• High standards of accuracy and on-time delivery
• Communicate effectively
• Focus on the customer
• Plan and organise effectively
• Respond flexibly
• Be proactive

Further Information

Canon is an equal opportunity employer. Canon recruits, employs, trains, compensates and promotes regardless of race, religion, national origin, sex, disability, age, veteran status or other protected status as required by law.