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CME - Contract Management Supervisor


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  • 17436
  • United Arab Emirates
  • Dubai
  • Clerical/Admin.
  • Specialist/ Professional
  • Not Indicated

Job Purpose and Summary

Contract   management supervisor will be responsible for overall contract billing for   UAE, Qatar, Saudi, CEA customers.  The   role is also responsible to ensure work of the team is as per expected   accuracy, resolving inconsistencies as needed

What we give

With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

  • Ensuring the contract set up & Billing timelines are strictly followed by all members of the team
  • Ensuring the billing policy in place is always adhered to
  • Supporting with projects related to process enhancements, automations
  • Ensuring process standardization across all NSOs in agreement with key stakeholders
  • Ensuring the BOT operation is working to its full capability and correctly creating serial numbers
  • Problem resolution- Addressing and providing timely support to escalations, internally and externally
  • Close collaboration with key internal stakeholders to maximize billing revenue
  • Monitoring timely invoice submission to customers
  • Efficiently planning collection of meter reads with the team members on monthly basis to minimize missed billing
  • Monthly reporting related to Contract billing for all NSOs
  • Conducting monthly sample audits for all NSOs for serial number creation, set up and contract billing including excess calculations
  • Ensuring the contract & billing data is updated on timely basis & organized in a standardized manner by the team. Also, to ensure this is accessible by key stakeholders for their information

What we ask

  • Graduate
  • Fluency in written and spoken English is essential
  • Arabic knowledge would be an added advantage
  • High level of written and spoken communication required
  • Friendly and professional appearance, attitude and communication style
  • Familiarity with MS Office applications, i.e. Word, Excel, PowerPoint is a requirement
  • Demonstrate strong analytical and interpretation skills
  • Strong time management and organisational skills
  • Knowledge of contract billing and handling
  • Demonstrable ability to work on own initiative, to strict deadlines and the ability to prioritise a heavy workload efficiently
  • Flexibility to deal with changing requirements
  • Ability to communicate effectively with individuals at all levels

You will need

  • Business focus
  • Customer focus
  • People oriented
  • Change motivated
  • Result driven

Canon is enriching lives and businesses in incredible new ways. You can play a part in shaping the future of a company that’s visionary, innovative and bold. As the world's best imaging company, we're living and working together for the common good.