What we give
With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.
The Candidate will be responsible for:
Provide first line trouble shooting (root cause of problems) on the vast majority of machines within their portfolio
Achieve a high first time fix rate and minimum recalls with the most cost-effective use of labor time and parts
Provide customer product instruction and user training
Report on a visit-by-visit basis about labor and parts investment, counter-reading and Symptom Cause Action (SCA) coding
Contribute to opportunities to improve maintenance and repair practices and modifications in the machine
Optimize the car-stock inventory and rotation and balance this against return to fit (RTF) visits
Signal commercial opportunities to the sales and Marketing department
Make frequent contributions to the ongoing development of the team and overall service performance
What we ask
We need people who can achieve the exceptional by working collaboratively, who have the courage to risk new ways of doing things and the ability to see the world the way their customers see it. We're looking for creative problem-solvers like you, someone who can ensure Canon stays ahead in an ever-changing world.
High technical aptitude with excellent fault-finding skills
Able to give customer instruction
Good commercial insight to signal relevant events and opportunities
Ability to work alone in the field without daily guidance
Awareness to represent Canon as a company at all times (behavior, communication and presentation / appearance)
Ability to plan and prioritize own work
Calmness under pressure
You will need
Drive for Results
Focus on the Customer
Apply Business Acumen
Negotiate & Influence
Locations: Riyadh, Damman & Jeddah
Canon is enriching lives and businesses in incredible new ways. You can play a part in shaping the future of a company that’s strong, ambitious and considerate, where people do great things together. You can expect the exceptional and achieve the exceptional, with the world's best imaging company.
Expect the Exceptional.