You are viewing:


Change to: Business or pro or Medical

Service Desk - 1st Line Software Support Specialist


Share this job:
  • 11883
  • United Kingdom
  • Reigate, Surrey
  • Technology
  • Specialist/ Professional
  • Full-time Permanent

Job Purpose and Summary

This is an exciting opportunity to work as an IT Technology Specialist within our Solutions Helpdesk. We deliver diagnosis and resolution to our customers and business partners across our range of imaging software solutions and multifunctional devices.

Working within the ITIL framework, to meet customer service level agreements, you will be providing an exceptional level of remote customer service and support. In addition, you will need to identify Installs/Moves/Additions/Changes and escalate Incidents and Problems to internal colleagues and external developers/vendors where required.

Previous experience within a Software IT Support Desk is highly desirable, however a competent individual with relevant proven IT skills and experience will be considered

What we give

With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

As part of our Solutions Helpdesk you will be working coherently with your skilled colleagues to deliver remote support on our range of print imaging solutions. In accordance with defined service level agreements, you will work closely with end users and their IT support departments to diagnose and resolve imaging related Incidents and Problems. Where necessary, you will be required to escalate these issues both internally and externally to our developers and vendors, where required.

Here at Canon, we strongly encourage learning and development. You will regularly receive a variety of bespoke training programs, tailored to the meet your progression and our customers’ increasing support requirements. You will contribute to the overall knowledge and resource made available to our teams, through opportunity to develop and grow our knowledge bases.

The nature of the role offers an opportunity to experience a plethora of different troubleshooting scenarios making every day as exciting as the next.

What we ask

We need people who can achieve the exceptional by working collaboratively, who have the courage to risk new ways of doing things and the ability to see the world the way their customers see it. We're looking for creative problem-solvers like you, someone who can ensure Canon stays ahead in an ever-changing world.

We are looking for individuals who can use logical fault analysis to establish technical solutions to Incidents raised by our direct and indirect customers.

Previous experience within an IT software Helpdesk is highly desirable, but not essential, providing that a high calibre of technical knowledge and understanding in Windows Server and Networking can be proven. Previous experience with printing in Windows environments will be of great benefit. Additionally, candidates with relevant industry qualifications such as MCP, MCSA, MCSE and/or applicable BTEC/Degrees are highly desirable, but not essential.

You should have an appreciation of ITIL and experience working within such frameworks.

The standard of our customer service is paramount to us. As such, we’re looking for candidates who continually strive to develop themselves and deliver a high standard of customer service.

You will need

Core for the role, is an individual that has a passion for technology with a drive to develop and stay current in a constantly developing digital market.

An effective team player that contributes towards team goals and overall business successes. Using proven troubleshooting methods and excellent communication skills, you must be able to effectively articulate and deliver technical understanding to both internal and external customers, manage your key stake holders and continually drive to improve service excellence.

Being a fast-paced environment, it’s important that you can prioritise your work and multi-task, whilst maintaining a consistent high standard of quality and accuracy.


Further Information

Salary - £26,562 - £28,038 + OTE 5% Annual Bonus.

Location - Woodhatch, Reigate, Surrey RH2 8BF.

Closing date - 5 April 2019. Please apply as soon as possible.


Key Benefits

25 days holiday
Free Car Parking
Staff subsidised restaurant
Company Pension Scheme
Life Cover for those in the Pension Scheme

No Agencies please


Canon is enriching lives and businesses in incredible new ways. You can play a part in shaping the future of a company that’s strong, ambitious and considerate, where people do great things together. You can expect the exceptional and achieve the exceptional, with the world's best imaging company. 

Expect the Exceptional.