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Route Planner


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  • 11365
  • United Kingdom
  • Birmingham, Midlands
  • Customer Service
  • Administrator/ Coordinator
  • Full-time Permanent

Job Purpose and Summary

The role is working a 5 week rolling shift over a 24 hours and 7 day operation. Please note the 5 week shift work pattern in the advert to check you are able to work the rota hours and you  have your own transport, if required as public transport is not available in the area for some of the shift rotas.

Internal to Canon this role is known as a Resource Planner. Your role is to support the field based service engineer/technician teams who fix our printing devices for Canon's business customers.   

The work is varied, so if you enjoy working in a fast paced environment, being part of a team and have excellent planning and organisational skills, then this is a great opportunity to develop your career.  


What we give

With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly. You will be part of a dedicated team who sit in our Resource Planning department, with responsibility for planning the availability of Field Engineers to ensure resources are correctly allocated and carry out call despatch, including call intake and call closure when required.

Part of the role is to liaise with our internal parts supplier and also third-party suppliers to obtain parts when required.

What we ask

We need people who can achieve the exceptional by working collaboratively, who have the courage to risk new ways of doing things and the ability to see the world the way their customers see it. We're looking for creative problem-solvers like you, someone who can ensure Canon stays ahead in an ever-changing world.

As the role covers a 24/7 operation, you will be required to work on a shift basis, at times independently to ensure we meet our customers operational demands.

If you enjoy a role where the work is varied where you can use your excellent and organisational skills, then this is a great opportunity to develop your career.

Your excellent communication and customer service skills (verbal and written) are important for you to excel in this role.  With a proven ability to work independently and as part of a team, you will support your colleagues and contribute to the team's objectives.

You will have previous experience in a planning role and a good understanding of scheduling methods.  A good knowledege of the geography of the UK is a beneficial but not essential.

You will need

You will need to be able to have excellent communication, verbal, written and spoken. Excellent organisational skills and the ability to manage your workload. Have the ability to make decisions quickly and sometimes with limited supervision ( training will be given on Canon's processes and procedures). Reliable and customer service centric. #LI-SNB

Further Information

Salary - £18,112 - £19,118.  24/7 Shift Work + 12.5% Shift Allowance +  5% bonus per Annum

Location - Birmingham B37 7YN

Closing Date - 28 February 2019 - please apply as soon as possible


5 week shift pattern, as follows:

WK1 Nights 10pm - 6am Mon – Fri, Saturday and Sunday Off

Wk2 Afternoons 2pm – 10pm Mon- Fri, Saturday and Sunday Off

Wk3 Earlies 6am to 2pm Mon – Fri, Sat & Sunday Night Shift 6pm to 6am both days

WK4 Rest Week Mon – Fri, Sat- Sunday Day Shift 6am to 6pm both days

WK 5 Standby for Mon to Sun 7 days to cover either sickness or holiday


Key Benefits

25 days holiday

Company Pension Scheme

Free Car Parking

No Agencies please 

Canon is enriching lives and businesses in incredible new ways. You can play a part in shaping the future of a company that’s strong, ambitious and considerate, where people do great things together. You can expect the exceptional and achieve the exceptional, with the world's best imaging company. 

Expect the Exceptional.