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KSA - Helpdesk Agent

Overview

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  • 10492
  • Saudi Arabia
  • Saudi Arabia (all locations)
  • Customer Service
  • Administrator/ Coordinator
  • Full-time Permanent

Job Purpose and Summary

  • Serve as a help desk agent to ensure delivery of first class professional service to customers.

What we give

With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

The Candidate will be responsible for:

  • Search for the callers' machine details in Winserve (machine serial number, customer name, telephone number);

  • Verify the machines' contract validity in Winserve, and if the contract is valid proceed with logging the service call;

  • If machine is not under contract, send the customer service quotation and then proceed on logging the call upon the customers' approval;

  • Insert in the service call the full problem description of the machine;

  • Dispatch the service calls to the engineers directly or notify the service supervisor and follow up on the called-in calls with the engineers (make sure the service call will be attended as per target response time)

  • Take the service calls details from the engineers over the phone or after receiving the job order, and fill the details in Winserve before closing the service call

  • Encode the received job order details

  • File the job orders alphabetically after encoding them in a box file

  • Create the new delivered machines in Winserve and arrange for the installation with the engineers

  • File the completed installed machines

  • Reply to all service query emails.

  • Log and reply to customers' emails with the call reference number

  • Follow up incomplete calls and parts

What we ask

We need people who can achieve the exceptional by working collaboratively, who have the courage to risk new ways of doing things and the ability to see the world the way their customers see it. We're looking for creative problem-solvers like you, someone who can ensure Canon stays ahead in an ever-changing world.

  • High School Diploma - essential
  • Relevant recognized formal qualifications, to University level - desirable
  • Good command of MS Office and Outlook -essential
  • Fluency in written and spoken English essential, knowledge of Arabic - desirable

You will need

  • Drive for Results

  • Focus on the Customer

  • Apply Business Acumen

  • Communicate Effectively

  • Negotiate & Influence

Further Information

Locations: Riyadh, Damman & Jeddah

Canon is enriching lives and businesses in incredible new ways. You can play a part in shaping the future of a company that’s strong, ambitious and considerate, where people do great things together. You can expect the exceptional and achieve the exceptional, with the world's best imaging company. 

Expect the Exceptional.