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KSA - Service Technician

Overview

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  • 10493
  • Saudi Arabia
  • Saudi Arabia (all locations)
  • Customer Service
  • Specialist/ Professional
  • Full-time Permanent

Job Purpose and Summary

  • Optimize (cost effectively) the technical performance of the assigned MIF thus creating customer satisfaction and retention

     

What we give

With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

 

The Candidate will be responsible for:

 

  • Provide first line trouble shooting (root cause of problems) on the vast majority of machines within their portfolio

  • Achieve a high first time fix rate and minimum recalls with the most cost-effective use of labor time and parts

  • Provide customer product instruction and user training

  • Report on a visit-by-visit basis about labor and parts investment, counter-reading and Symptom Cause Action (SCA) coding

  • Contribute to opportunities to improve maintenance and repair practices and modifications in the machine

  • Optimize the car-stock inventory and rotation and balance this against return to fit (RTF) visits

  • Signal commercial opportunities to the sales and Marketing department

  • Make frequent contributions to the ongoing development of the team and overall service performance

     

     

 

What we ask

We need people who can achieve the exceptional by working collaboratively, who have the courage to risk new ways of doing things and the ability to see the world the way their customers see it. We're looking for creative problem-solvers like you, someone who can ensure Canon stays ahead in an ever-changing world.

  • High technical aptitude with excellent fault-finding skills

  • Able to give customer instruction

  • Good commercial insight to signal relevant events and opportunities

  • Ability to work alone in the field without daily guidance

  • Awareness to represent Canon as a company at all times (behavior, communication and presentation / appearance)

  • Responsible attitude

  • Ability to plan and prioritize own work

  • Calmness under pressure

  • Decision-making ability

You will need

  • Drive for Results

  • Focus on the Customer

  • Apply Business Acumen

  • Communicate Effectively

  • Negotiate & Influence

Further Information

Locations: Riyadh, Damman & Jeddah

Canon is enriching lives and businesses in incredible new ways. You can play a part in shaping the future of a company that’s strong, ambitious and considerate, where people do great things together. You can expect the exceptional and achieve the exceptional, with the world's best imaging company. 

Expect the Exceptional.