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Job Details
PA - London
Job ID #: 7120 Location: London
Business area: Business Support Job category: Business Support
Employment type: Full Time - Permanent Qualification level: Not Specified
Duration of contract: Not Indicated

BDO LLP is an accountancy and business advisory firm, we provide integrated advice and solutions to help businesses navigate a changing world. Our clients are Britain’s economic engine – ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy.

We share our clients’ ambitions and their entrepreneurial mind-set. We have the right combination of global reach, integrity and expertise to help them succeed.

BDO LLP operates in 18 offices across the UK, employing 3,500 people offering tax, audit and assurance, and a range of advisory services. BDO LLP has revenues of £428m and is the UK member firm of the BDO International network. The BDO global network provides business advisory services in 162 countries, with 74,000 people working out of 1,500 offices worldwide. It has revenues of $8.1bn.

The main purpose of this role is to provide high quality PA support for Partners in conjunction with the accountabilities below and in line with the key objectives of the department.

This PA will be an integral member of the wider Business Restructuring team and act as a role model, respecting confidentiality at all times.

Personal Qualities;

  • Is reliable and punctual and has a flexible approach.  Presents a professional appearance and attitude at all times.

  • Is proactive and completes matters arising before being instructed to do so.  Forward thinking and anticipates requirements. Strives to suggest possible solutions and actively looks for ways in which they can assist others, using the wider team as appropriate.

  • Is adept at coping with changing priorities and organising colleagues to help meet deadlines or respond to urgent issues.  Remains calm and focused when working under extreme pressure.

  • Behaviour and attention to detail illustrates what exceptional client service (ECS) is, encourages others to do likewise and is a role model for how to identify and overcome barriers to ECS.  Consistently adheres to the standards set by the Business Support Client Service Charter.

  • Is highly self aware. Trusted to respond to sensitive matters appropriately. Exercises good judgement in deciding when to raise issues.

  • Confident written and verbal communicator.  Communicates face to face as much as possible rather than via email. Uses non verbal behaviour to promote open communication. Is confident at speaking at team meetings.  Able to relate to people at all levels with ease.  Sets an example by treating everybody with respect.

  • Discourages others from dwelling on problems and escalates issues when appropriate to do so.

  • Recognises and takes responsibility for ensuring that skills are maintained up to date and relevant.

Diary Management

Seeks to understand priorities, so is in a position to reschedule meetings when the need arises with minimal guidance. Actively ensures partner is punctual for meetings and is aware of partner’s location at all times. Assists partner in managing diary commitments to ensure that internal as well as external reputation is considered when rearranging or cancelling appointments.  Keeps partner appraised of changes. Agrees with partner when to consult and when to resolve matters independently.  Actively assists partner to prepare for forthcoming meetings.   Collates any documents required and has them ready for imminent meetings.


Email Management

Monitors partner’s email account in their absence and provides agreed assistance at other times. 


Relationship Management System (RMS) and Pipeline

Manages partner's RMS contacts (including alumni): follows up with partner to collect new information after meetings, uses the internet and other external sources to obtain information.  Reviews RMS client and contact information on a regular basis.  Ensures that client and contact business interests are flagged so that they receive relevant material.  Encourages partner to review RMS list on a regular basis.  Manages the sales and pipeline for each partner, checks their diaries and encourages them to pass on information. Is a confident user of the RMS reporting system. Uses initiatives to look at ways to cleanse data and ensures leavers’ data is reallocated.  Able to train other members of the team on RMS.



Produces a consistently high standard of work, at speed and under pressure.  Ensures that all documentation is brand and CVI compliant.  Researches the Brand intranet and liaises with the Brand and Design team for advice on complex documentation as necessary.  Seeks input from others to quality control key documents.  Makes suggestions on how to improve documents and advises partner of  errors.  Able to generate draft responses to routine correspondence for finalisation by partner.  Automatically drafts routine, recurring correspondence.

  • Proven proactive PA experience

  • Extensive experience of proactive diary management

  • Advanced level in Word, Excel, PowerPoint and Outlook

  • Previous experience working at PA Secretary level

  • Exceptional spelling, punctuation and grammar

  • GCSE English and Maths (or equivalent)

  • Typing speed minimum 50 – 60wpm

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