Required Qualifications, Knowledge and Experience:
- Minimum of 2 years’ experience in outbound Call Centre environment.
- Proven ability to analyse Campaigns and improve performance.
- Experience in a Customer Support and/or Contact Centre environment.
- Strong written and verbal communication skills.
- Detail-oriented and results driven.
- Ability to work closely with the business to understand requirements and craft solutions.
- Logical, structured approach (e.g. to prioritising work, problem analysis and resolution).
- Enjoys working independently – with minimal supervision.