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Job Details
Junior Campaign Analyst
Job ID #: 6001 Job Vacancy Type: Fixed-Term Contract
Province: Gauteng Contract Duration: 6
Region: Johannesburg North Minimum Experience Required: Not Indicated
Suburb: Ferndale (Randburg) Minimum Education Required: Grade 12/Matric
Company: Bytes People Solutions Qualifications Required: Matric plus Relevant qualification
Employment Equity: No Job Category: Call Centre/Customer Service
Other Languages Required 1:
Other Languages Required 2:
Number of Openings: 1
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Main Purpose of Position:

The importance of this role is to drive the success of each Campaign through tracking, analyzing, listening to calls and making recommendations that will increase each Campaigns effectiveness of Saves, Retentions and Sales.

Main Responsibilities (including but not limited to):

  • Listening to Calls on each Campaign and provide a detailed report on findings thereof.
  • Identify areas of concern and/or opportunities and make recommendations for suitable Campaigns.
  • Monitor campaign progress to ensure the client expectations are met.
  • Record campaign successes and failures as learnings for future campaigns.
  • Compiling of standard reports and ensure accuracy of each report sent out.

Required Competencies and Attributes:

  • Attention to detail.
  • Problem Solving.
  • Proficiency in MS Excel and MS Word.
  • Excellent analytical, writing and presentation skills in English and other official languages;
  • Results driven with a focus on quality and customer service;
  • Strong analytical, innovative out-of-the-box conceptual solution thinking to influence challenging situations.
  • Motivating and developing campaign reporting requirements in line with contact centre commercial objectives and reporting deliverables.

Required Qualifications, Knowledge and Experience:

  • Minimum of 2 years’ experience in outbound Call Centre environment.
  • Proven ability to analyse Campaigns and improve performance.
  • Experience in a Customer Support and/or Contact Centre environment.
  • Strong written and verbal communication skills.
  • Detail-oriented and results driven.
  • Ability to work closely with the business to understand requirements and craft solutions.
  • Logical, structured approach (e.g. to prioritising work, problem analysis and resolution).
  • Enjoys working independently – with minimal supervision.

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