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Job Details
Customer Service Representative
Job ID #: 1480
Job Category: Customer Service/Contact Centre
Employment Type: Full-Time Permanent Experience Required: Not Indicated
Secondment Duration: Education Required: Not Indicated
Shift: Expected Start Date: Sep 23, 2013
No. of Positions: 2 Closing Date: Sep 10, 2013

Working as part of our lively Customer Centre team in Corporate Partner lifestyle you will be responsible for offering excellent customer service to new and existing customer including claims handling for the first notification of loss.

The operating hours will be Monday - Friday 8am - 8pm, Saturday 9am-4pm and Bank holidays

This role benefits from monthly incentives

Answering incoming telephone enquiries relating to customer service queries and registration of claims

Prioritising workload effectively and managing own administration

Achieving agreed targets and objectives consistently

Liaising with other departments as necessary

Maintaining up to date knowledge of products and procedures

Intermediate PC skills, Word, Excel and Outlook

Previous experience in a Customer Service environment is essential

Educated to GCSE level or equivalent

Self motivated individual

Positive and pro-active manner

Team player

Positive professional attitude

A willingness to learn

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