Job Details

Position Description:

We are currently searching for Guest Relations Manager required for Silversea a small luxury 6* Cruise Line.

You will be responsible for achieving guests satisfaction by providing guests with all services related to the Reception Desk and Guest Relations efficiently, promptly and truly reflecting the luxurious nature of the ship at all times.

Requirements:

• Previous experience in similar position within luxury hospitality industry
• Outstanding self-presentation & communication skills
• Proven ability to lead by example and maximize performance of your team
• Fluent English & German (additional languages is an advantage eg. French, Italian)
• Sound knowledge of Fidelio and other relevant software
• Previous passenger ship experience preferred

V. Group is the leading global maritime agency with a pool of 44,000 active seafarers and approximately 3,000 shore colleagues. We represent in excess of 300 global client businesses who have engaged our management services for around 1,000 vessels.

At V. Group, our ambition is straightforward - to drive the transformation of our industry and to be the leading global provider of marine crew supply/management services.

Our values comprise of ‘five C’s’: we Care, we Collaborate, we Challenge, we are Consistent, and we Commit and Deliver, these values are central to our business and remain embedded in to our service output.

We aim to be an industry leader, challenging the parameters of best practice and shaping the future of Marine Operations.

As a strictly compliant global leader in marine services, V. Group will not request any fees or compensation for our services from seafarers. Please be aware of any illegal recruitment services and crewing representatives attempting to act on our behalf.