Consultant Frontline

Overview

  • 23198
  • Banking

Job Details

Retail & Business Banking

Job Purpose

As one of the oldest and most successful financial institutions in the country, we’re always looking to hire dedicated, ambitious men and women to fill key future roles in our ever-growing organisation. One of those roles is as a Consultant Frontline is responsible for offering excellent customer service by identifying the customer’s needs, assisting the customer in an efficient and effective manner and ensuring their queries are attended to.

Key Responsibilities/Accountabilities

As the Consultant Frontline, you will be responsible for:

• offering excellent customer service by identifying our customers’ needs;
• efficiently and effectively assisting the customer; and
• referring the customer to the department or person who who can handle the query(s).

Preferred Qualification and Experience

  • matric
  • minimum 2 years’ experience working in a customer facing role within a financial organisation
preference will be given to applicants with a FAIS/RE qualification

Knowledge/Technical Skills/Expertise

Our Consultant Frontlines are expected to

  • work between Monday and Sundays
  • work shifts and, in some regions, work at any of the branches
  • wear uniforms

Competencies

Communication skills

Your primary focus will be to interact with clients, so good communication skills are important both verbal and written. An Officer Frontline must provide timely, accurate information so that appropriate decisions can be made.

Customer service orientation

Exceptional customer service is what distinguishes one Bank from another. In Standard Bank we are looking for individuals who are skilled and motivated to deliver outstanding customer service that exceeds customer expectations.

Product Knowledge

Knowing and keeping up to date with Standard Bank range of products is a must. As an Officer Frontline, you need to be able to recognise your customers’ financial services requirements and cross sell services that meet those requirements. You need to be able to refer the customer to the right person.
Compliance Management
The Bank works within a clear and strictly applied legal framework. The Officer Frontline needs to know and consistently apply these rules, processes and regulations across products and customers. Often this implies taking the time to explain the ‘red tape’ to the customer in a way that makes sense to the customer impacted.

Problem solving

Be willing and able to follow through on customer requests, provide prompt feedback and be able to rectify any issues that need to be resolved.

Numerical skills

Counting money will also be part of your job requirements, you will therefore need to have good numerical skills in order to count and handle large amounts of money.